Sky's Group Sales

Travel Refund Policy
Visit the reservations page on this website or contact our office at 1.888.541.4044 – Monday through Friday, 9 a.m. –5 p.m. PST. Our office is normally closed on weekends and major holidays. A reservation secures space for 5 working days to allow time for payment to reach our office. After 5 days, full payment (or deposit if applicable) is the only way to guarantee Because reservations are considered confirmed when payment is received, reservations that remain unpaid after 5 days are subject to cancellation.

All payments may be made by cash, check, or credit card. Checks should be made payable to Sky’s Group Sales should include dates you are paying for. Payment may be made by completing our credit card authorization form once your reservations have been confirmed. Please provide your e-mail address so that we may e-mail your confirmations to you or include a self-addressed, stamped envelope with all payments so that a confirmation/receipt may be mailed back to you. All payments should be sent to: Sky’s Group Sales – 5235 Mission Oaks Blvd, Suite 70, Camarillo, CA 93012

Balance Payments 
The balance of payment is usually due 45-90 days before departure depending on the particular event. An invoice for balance payments with the balance due amount and balance due date will be mailed to you. 
Travel documents for all multi-day events will be in your possession by 14 days prior to departure, providing full payment has been received. Documents include tour itinerary, departure and arrival information, hotel information, luggage tags (for those tours including air travel), clothing suggestions plus any helpful hints. 
Most events involving air travel will have a pre-departure meeting allowing you to review the final itinerary, and receive final documents. If you are unable to attend the meeting, the travel documents will be mailed to you following the meeting date.
All Transfers, Reschedules or/and Cancellations (rescheduled by the client) with Sky’s Group Sales on ANY EVENT will have a fee attached 
Cancellations by the client are 100% forfeiture (unless travel insurance has been added); 
Transfer fees are 15% of total cost
Rescheduled Events are only available if a hardship applies and will include 10% - 20% penalty of the trip cost.
Regardless of reason, cancellations, credits, and transfers of confirmed bookings result in a costly process of letters, phone calls, adjustments, and penalties/fees assessed by travel suppliers. Therefore the following charges will be assessed on all cancellations, reschedules and transfers:
A handling fee of $25 per person may be charged for any alterations or revisions to all Event bookings. Spelling corrections to clients’ names after hotels and tickets have been issued will be subject to revision fees of $75 to $150 per person.

Sky’s Group Sales reserves the right to correct promotional or pricing errors at any time. All hotels, tours, events, and cruise prices are based on current costs, charges, tariffs, rates, prices, taxes, levies and exchange rates. Should any of these costs change, Sky’s Group Sales reserves the right to recover from you increases in airline imposed fuel surcharges and in taxes, charges or levies imposed.
See each specific package description based on Events and/or inclusions. 
Airfare (if applicable), air-related taxes and fees including baggage fees, travel protection/cancellation insurance, home to airport transfers, meals not in the itinerary, tips for meals not included in the itinerary, passport and visa fees, personal expenses, excess baggage handling, optional excursions, and tips to Tour Directors, Local Guides, motorcoach drivers and van/limo drivers. The price does not include any expenses if you leave the tour at your own volition, due to illness, or due to any event beyond our control. Further, should inclement weather and other conditions beyond our control prevent or delay departure of a scheduled airplane, ship, boat, train, or motorcoach and additional hotel nights or other expenses are incurred, all additional costs are solely your responsibility.
Prices are per person and based on two persons sharing a twin-bedded room with private bath and/or shower. Triple/quad occupancy is based on three/four people sharing existing bedding arrangements; rollaway beds are not necessarily included in triple/quad prices. Special room requests such as smoking/non-smoking, adjacent, connecting, view, near elevator, or lower-level must be made at time of deposit. These requests cannot be guaranteed and are based on availability at the time of check-in. Hotels listed in the itineraries are intended to be used, however from time to time alternate hotels may be used. These alternate hotels will be of a standard similar to those advertised. On some occasions, triple/quad occupancy may not be available because of bed/room size or fire codes.
Single Accommodations
A supplement must be added to cover hotel or cruise cabin costs for our single travelers. Since most hotels and cruise ships limit the number of single rooms, singles should deposit early. Paying the single price does not imply a seat alone on the motorcoach.
Gratuity to the Tour Director and Driver is ustomary in the industry for a job well done and is important to those that work hard to earn them. Sky’s Group Sales does not include these gratuities in the tour cost because we choose to allow each passenger to decide what the appropriate tip amount is and we feel it serves as motivation for these individuals to exceed your expectations. All tips should be offered on a voluntary and individual basis only. Suggested gratuity amounts for single-day tours: $3-$5 per passenger. Suggested gratuity amounts for multi-day tours: $4-$7 per passenger/per day, though any amount is appreciated.
Optional roundtrip airport transfers are available from most of our departure points for an additional $69 p.p.. Transfers are only available on the tour/event/departure and return dates. Restrictions apply.
For all international TRAVEL or cruises, each citizen must have a valid passport and possibly a visa, if required. Expiry date of passports should be at least 6 months after the return date. For single-day tours to , U.S citizens must have a valid driver’s license or ID card. Others must have proper documentation.
On all tours and concerts, seating will be provided based on the package cost. Floor concert tickets result with the seats based on availability. Requests for seating on motorcoach and airplanes are accepted but cannot be guaranteed.

While we make every effort to offer tours as advertised, travelers should be flexible as situations may arise that necessitate changes or exceptions to the itinerary. On these occasions, we reserve the right to alter the itinerary as it is deemed necessary. Any savings will be passed on to the traveler.
Guests must notify us in advance of any physical or mental illness, disability or other conditions for which special accommodations are necessary. Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the passenger or anyone else on board. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the tour and in the event of an emergency. Sky’s Group Sales cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other passengers. Guests requiring a wheelchair must provide their own. Please be aware that some hotels, attractions and areas may have certain physical conditions that may limit the accessibility of wheelchair guests.
Sky’s Group Sales is a registered member of the State of California’s “Seller of Travel” program – CST# 2018390-40.  
Any person reserving or purchasing travel services through Sky’s Group Sales, accepts the following conditions, Sky’s Group Sales, Camarillo, CA and any dispute shall be governed by California law and subject to the jurisdiction of the County of Ventura, CA. 
Note: Terms and conditions are subject to change. All Events are non-refundable, travel insurance through AIG, Travel Guard is highly recommended when booking travel for all unforeseen situations.